Questions or comments? Drop us an email at: [email protected]
Non-defective merchandise must meet the following conditions to qualify for return acceptance.
a. Merchandise must be in its original minimum inner pack quantity, as shipped by Bow Shop Supply. Broken quantity inner packs are not returnable.
b. Sample items are not returnable.
c. Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.
ITEMS WITH GUARANTEES OR WARRANTIES
If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.
ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact our Customer Service department within 30 days of the date of shipment of your order, and your claim will be processed immediately.
NOTE: Established procedures by UPS, USPS, and trucking lines must be complied with or they may deny your claim.
WHAT IF I HAVE A CLAIM?
Bow Shop Supply makes a supreme effort to see that your orders are shipped correctly and that they reach you safely. Every order shipped from Bow Shop Supply is double-checked for accuracy. If a customer places a claim for a shortage on an order, we take special care that it will not happen again.
Bow Shop Supply seeks the best value which takes into account price as well as quality. We believe we offer the best quality for the lowest possible price.
Bow Shop Supply uses high grade packing material when packing your order.
Despite all of these precautions, claims do arise. Bow Shop Supply's adjustment and return policy is truly very simple. We want to protect you and make you feel comfortable - and make certain you get what you pay for. We have established some requirements to make our policies and programs workable.
Claims will fall under the following categories: (1) Lost order, (2) Damaged merchandise, (3) Shortage on order, (4) Defective merchandise, (5) Wrong item sent, (6) Manufacturer's Guarantee defect.
It doesn't happen often, but carriers do lose orders. If you have placed an order and have not received it in a reasonable period, do the following:
E-mail Bow Shop Supply. Please include the following information:
a. Your name as it appears on your invoice statement.
b. Your E-mail.
c. A copy of the order submitted to Bow Shop Supply and date mailed.
d. Approximate dollar amount remitted and how the order was paid. (Credit Card? Paypal?)
e. Your latest Bow Shop Supply statement, if it shows the order in question.
f. If a partial order was delivered and the invoice is included in one of the delivered cartons, please have this invoice available and a list of the missing items. Include the number of cartons received.
Bow Shop Supply will check to find the date your order was shipped and the carrier used.
Bow Shop Supply will initiate a tracer with the carrier. Normally a response is received within 10 working days after the tracer is initiated. Most carriers require a 10-day waiting period before they will accept a tracer request. The U.S. Postal Service requires a 30-day waiting period from date of shipment before they will accept a tracer.
Bow Shop Supply will notify you when we receive the result of the tracer. Results of a tracer are generally one of the following:
The Carrier is unable to prove delivery. Therefore, credit has been issued to your account, or we have reshipped your merchandise as you requested.
a. The Carrier will submit a photocopy of a delivery receipt which will be forwarded to you. It will show the order was delivered in full, and the signature of the person who received the order and the date it was delivered.
b. If, after receiving the photocopy, you find the signature is not yours, or another employee of your company, return the photocopy to Bow Shop Supply together with a denial of signature letter. We'll then file a denial of signature claim with the carrier. This will require an additional 7 to 10 working days. We'll notify you of the results.
c. The Carrier may have returned the order to Bow Shop Supply for the following reasons:
I. Carrier made three attempts at delivery to you and no one was home.
II. Your delivery address is a Post Office Box. Carriers do not deliver to a Post Office Box. They notify you, but if no response is made within seven days, the package is returned to Bow Shop Supply.
III. You have moved and your order was sent to your former address. The package may have been retained by someone who signed for the package at your old address, or the shipment was returned to Bow Shop Supply.
Inspect each box for signs of damage such as crushed, torn, open, unsealed tape, etc. If you do find outward damage, sign the receipt with the words "Exception – Damage." For United Parcel Service deliveries, contact Bow Shop Supply and give the invoice number or the shipment involved. Explain the damage involved, number of cartons received and whether you desire a replacement or credit to your account. This information will prepare us for a claim report from the carrier.
Hidden Damage by carrier:
If you should receive a shipment delivered by carrier that shows no visible damage, but upon inspection you discover damage due to evident rough handling, call Bow Shop Supply within 30 days of invoice date and report the damage. Bow Shop Supply will issue credit or replacement at your request.
A shortage if you receive an order from Bow Shop Supply and find it has not been filled completely:
1. Check your invoice. If the item was out of stock, it was not charged to your account. If the item does not appear on your invoice, be sure to advise Bow Shop Supply.
2. Thoroughly check the cartons and packing. Small items may be under the packing material. Upon receipt, check the condition of the cartons. If there is a shortage due to tampering, a claim must be placed with the carrier. Follow the same procedure as if there were damage.
3. If there is no tampering and an actual shortage exists, contact Bow Shop Supply. We'll need to know the invoice number, number of cartons received, the missing item number, and whether you prefer credit or a replacement.
4. Bow Shop Supply will investigate the shortage. When the item is confirmed as not shipped, it will be shipped or credit will be issued to your account, whichever you prefer.
5. If reweighing your shipment or other checking procedures indicates all items were shipped, we will advise you.